FAQ

Q. HOW TO FIND MY BRACELET SIZE?

• A: It can be difficult figuring out what size to use. We have therefore made a size guide to make sure you get the size that fits you. Before you start measuring, we recommend that you consider how you like your jewelry to fit - do you like your jewelry to fit a little loose or should it fit a little tighter? It all helps to decide what size you should have. You can see our size guide here.

Q. HOW LONG DOES SHIPPING TAKE?

• A: All orders are processed within 24 business hours and shipped within 1-2 business days.
• North America & South America: Orders are shipped from our facility in Princeton, New Jersey. Orders will typically leave our facility within 1 - 2 business days (may be up to 4 business days during extremely busy holiday periods). Your order will be carefully packed in protective materials, and you will receive a shipping notification via email when your package is on it's way.
• International: Orders above $100 USD will be shipped with UPS Express and can be expected within 2-4 business days after dispatch from our warehouse.  Orders are shipped from our warehouse in Copenhagen, Denmark.

Q: DO YOU OFFER FREE SHIPPING?

• A: Yes! We offer free shipping on all orders over $100 USD

Q: HOW TO RETURN MY ORDER?

• A: All purchases can be returned for an exchange or refund within 30 days of delivery. To read more visit our exhange and return page here.

Q: DO YOU OFFER REFUNDS?

• A: Yes, we do! For more information, please check out our Return Policy.

Q: DO YOU SHIP INTERNATIONALLY?

• We offer shipping in Europe and North America.
• Some countries collect import fee at delivery after declaration – kindly note that this is at own expense. Further information on this can be required at your local tax office. Please also note that the above shipping methods is only meant as an overall guideline and that X Jewellery reserves the right to change shipping method at any time.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

• A: Absolutely! Our website has an SSL certificate which ensures you’ll have a safe connection as you do your online shopping with us. We do not store any bank account or credit card information for this will only be used one-time upon your purchase.

Q: DOES X JEWELLERY PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

• A: Our goal is to give the best shopping experience to all our customers. Should you receive a damaged or wrong item, please email our Customer Support Team at info@xjewellery.com for assistance and we’ll surely get that addressed the soonest time possible.

 

Did not find the answers to your questions?

You can email us at info@xjewellery.com

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