Return & Exchange

OUR GUARANTEE

The warranty is based on the country of fulfillment, which is based on the orders delivery addess. Items fulfilled and shipped from Denmark are subject to a 2-year warrantee (due to Danish retailer laws) against defect and will be exchanged within this period of time.

This means that you can return products that have faults or imperfections within two years from the date of purchase, given that these are not caused by improper use of the product.

HOW TO RETURN ORDERS 

North America

All purchases made on this website can be returned for an exchange provided the return slip corresponds to the registered purchaser within 30 days of delivery. (Christmas gifts can be exchanged or refunded until January 10th).

Simply fill out the enclosed return & exchange form included with your shipment and return the items to us in new, unused condition.

Please complete the return form (including reason for return) and package the items in a shipping box or envelope with sufficient protective material to defend against damage during shipping. Please mark the parcel with ”returned items”.

Be aware that postage is at your own expense and that we recommend insurance for safe arrival.


Please send package to:

X Jewellery
attn: ECOMM RETURNS
3A Marlen Dr. - Suite B.
Hamilton Township, NJ 08691

We will refund the value of the returned item and any taxes charged within 6 days of your return reaching our NJ facility. Expedited shipping charges are non-refundable. In the event we made an error on your order, all charges are eligible for refund.

If you have any questions regarding other returns, please contact us:

Mail: info@xjewellery.com

 

International

All purchases made on this website can be returned for an exchange provided the return slip corresponds to the registered purchaser within 30 days of delivery. (Christmas gifts can be exchanged or refunded until January 10th).

Simply fill out the enclosed return & exchange form included with your shipment and return the items to us in new, unused condition.
Please complete the return form (including reason for return) and package the items in a shipping box or envelope with sufficient protective material to defend against damage during shipping. Please mark the parcel with ”returned items”.
Be aware that postage is at your own expense and that we recommend insurance for safe arrival.

We will refund or credit the value of the item and any taxes charged within 6 days of us receiving it. 

Shipping charges are non-refundable, however, if the return is a result of our error, we will of course refund the shipping as well.

Assist us by indicating the reason for the return or exchange on the returns form found at the bottom of your packing slip. 

Mail returns to: info@xjewellery.com

Please send package to:

X Jewellery c/o
Toldbodgade 13
DK-1253 Copenhagen K
Denmark

If you have any questions regarding other returns, please contact us:

Mail: info@xjewellery.com

 

EXCHANGE ORDERS

If you wish to exchange your order please return your items and place a new order, or contact our customer care team and they can assist you with ordering your new items.

COMPLAINTS

As a consumer you may complain about products purchased from us via the online dispute resolution portal of the European Commission, see http://ec.europa.eu/consumers/odr. When submitting a complaint, please state our email address: info@xjewellery.com.